At tpower, your privacy is not merely a legal obligation — it is our genuine commitment to every member. This Privacy Policy transparently explains how we collect, use, store, and protect your personal data when you use the tpower platform. We encourage you to read this document carefully so you fully understand your rights as a user.
This Privacy Policy is issued by tpower ("we", "Platform") and applies to all users who access or register on the tpower.vu website and any related applications or services provided by tpower. This document outlines our privacy practices in a manner consistent with the requirements of the Personal Data Protection Act (PDPA) and applicable legislation.
We understand that entrusting your personal information to any online platform requires a high degree of confidence. That is why tpower is committed to handling your personal data with full transparency, layered security, and genuine respect. Every data management decision is made with member interests as the top priority.
Note: By registering and using the tpower platform, you agree to this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us for assistance with closing your account.
Tpower collects your personal data through various means as you interact with our platform. The type of data collected depends on your level of engagement with the platform:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Registration form, KYC process |
| Contact Data | Phone number, email address | Account Registration |
| Financial Data | Bank account details, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser | Automatically upon platform access |
| Usage Data | Game records, session duration, game preferences | Automatically during use |
| Communication Data | Customer support conversation records | Interactions with the support team |
We also automatically collect certain data when you visit the tpower platform, including cookie information, server log data, and device information. This data helps us ensure the platform runs smoothly and securely for all users.
We use your personal data responsibly and only for legitimate purposes. The following are the primary ways we use the information you provide:
We will not use your data for any purpose beyond those stated above without first obtaining your explicit consent. All data use is grounded in a valid legal basis, whether contract, legitimate interest, legal obligation, or your consent.
Tpower does not sell, rent, or disclose your personal data to third parties for their own independent marketing purposes. However, in the course of operating the platform, there are limited situations where we may need to share your information with trusted parties:
Our Commitment: All third parties we work with are required to comply with data protection standards equal to or exceeding tpower's own standards. We enter into binding data processing agreements with every partner.
The security of your personal data is among tpower's highest technical priorities. We implement multiple layers of security measures to keep your information safe at all times:
Your personal data will be retained for as long as your account remains active or as long as necessary to fulfil the purposes set out in this Privacy Policy. Once an account is closed, your data will be retained for the minimum period required by law (typically 5–7 years) before being securely deleted or anonymised.
While we take all reasonable precautions, no security system can be guaranteed 100% safe. You are also responsible for keeping your account password secure and not sharing your login credentials with anyone.
Tpower uses cookies and similar tracking technologies to enhance user experience, ensure smooth platform functionality, and analyse usage patterns. The following are the types of cookies we use:
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some parts of the tpower platform. For more information on managing cookies, refer to your web browser's help documentation.
As a tpower user, you have certain rights regarding your personal data under applicable data protection laws. We respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal data.
Under certain circumstances, you may request that your personal data be deleted from our systems.
You may object to the processing of your data for direct marketing purposes at any time.
You may request that we restrict the processing of your data in certain circumstances provided for by law.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact the tpower customer support team. We will process your request within the timeframe stipulated by law, generally no more than 30 days from the date the request is received.
The tpower platform is an online entertainment service strictly limited to individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from children or minors under the age of 18.
If we discover that personal data of a child has been collected inadvertently, we will take immediate action to delete that data and close the relevant account. If you believe a minor has registered on our platform, please contact the tpower support team immediately so we can take appropriate action.
The tpower platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the tpower platform and does not cover the privacy practices of any external websites you may access. We are not responsible for the content or privacy practices of any third-party websites and encourage you to read the privacy policy of every site you visit.
Tpower reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material changes will be communicated to members via their registered email or a prominent notice on the platform at least 7 days before the changes take effect.
The "Updated" date at the top of this page reflects the effective date of the latest version of the Privacy Policy. Your continued use of the tpower platform after any changes take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the tpower team is ready to assist you. We have a dedicated officer responsible for privacy and data protection matters.
You can reach us via the live chat channel available on the tpower platform 24 hours a day, 7 days a week. Our Malay-speaking team will respond promptly and help you resolve any privacy-related issues efficiently and courteously.
For issues related to the platform's general terms of use, please refer to the Terms and Conditions tpower. For responsible gaming support, visit the Responsible Gaming us.
Every technical decision and operation at tpower is designed to protect the privacy and security of your personal data.
All data transmitted between your device and tpower's servers is protected by 256-bit SSL encryption — the same technology used by leading banks. Your information cannot be intercepted by any unauthorised party.
Tpower never sells, rents, or discloses your personal data to advertisers or third-party marketers. Your data belongs to you, and we only use it to improve your experience on the platform.
Tpower's identity verification process is conducted through secure, controlled channels. Documents you submit are stored with full encryption and are only accessible by authorised personnel for verification purposes.
Tpower's security systems are regularly audited by certified independent security auditors. This ensures our data protection standards are continuously updated in line with the latest security threats and industry best practices.
You have full control over your data through your tpower account settings. Manage communication preferences, set game limits, and request data access or deletion directly from your account control panel.
Tpower fully complies with the Personal Data Protection Act (PDPA) and all applicable regulatory requirements. We maintain comprehensive data processing records and are always prepared for inspection by the relevant authorities.
Now that you understand tpower's commitment to your privacy and data security, register a free account today and enjoy a safe, fair, and exciting online entertainment experience alongside thousands of tpower members across Malaysia.