TPower Terms and Conditions – Complete Platform Usage Guide

01 Acceptance of Terms and Conditions

Welcome to the tpower platform. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and tpower ("Platform", "We"). By accessing, registering, or using any part of the tpower platform at tpower.vu, you acknowledge that you have read, understood, and agree to be bound by all terms, conditions, policies, and notices contained in this document.

If you do not agree with any part of these Terms and Conditions, you are not permitted to use the tpower platform. Continued use of the platform after any amendments to these Terms and Conditions have been published will be deemed as acceptance of the revised terms.

02 Eligibility and Membership Requirements

To be eligible to register and use the tpower platform, you must meet all of the following requirements at all times:

• At least 18 years old or have reached the legal age limit stipulated for gambling in the jurisdiction of your residence, whichever is higher.
• Acting on your own behalf and not as an agent or representative of any third party.
• Not holding any active account or any previously suspended account on the tpower platform.
• Not a resident of any country or region where the use of this type of platform is prohibited or restricted by local law.
• Having full legal capacity to enter into a valid and binding contract.
• Not enrolled in any gambling self-exclusion programme.

Tpower reserves the right at any time to request proof of identity to verify your eligibility. This forms part of the KYC (Know Your Customer) verification process carried out by the platform to ensure the security of all members and compliance with applicable legal requirements.

03 Account Registration & Security

Each player is only permitted to hold one (1) active account on the tpower platform at any given time. Registering multiple accounts, whether using the same or different information, is strictly prohibited and may result in the suspension or closure of all associated accounts.

Upon registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name, phone number, email address, and any other details requested by the platform. Providing false or misleading information constitutes a violation of these terms.

Regarding account security, you are fully responsible for:

• Keeping your password and account login details confidential at all times.
• Ensuring no other party accesses your account without authorization.
• Notify tpower immediately if you suspect any unauthorized access to your account.
• Log out of your account after every session, especially on shared devices.

The tpower platform uses 256-bit SSL encryption to protect all communications and transactions. However, tpower will not be held liable for any losses resulting from your failure to safeguard your login credentials.

04 Deposits, Withdrawals & Transactions

Tpower supports a variety of popular deposit and withdrawal methods in Malaysia, including online banking with multiple local banks and digital wallets. All financial transactions on the tpower platform are subject to the following conditions:

• Minimum and maximum deposit limits are set according to the chosen payment method and are subject to change from time to time.
• All deposits are processed instantly upon confirmation received from the payment provider.
• Withdrawals are processed by the tpower finance team within the stipulated timeframe, subject to successful KYC verification.
• Tpower does not impose any hidden charges for deposits or withdrawals; however, your bank or payment provider may apply their own fees.
• All withdrawals will be paid to the same payment method used for the deposit, except in special circumstances approved by the finance team.
• Tpower reserves the right to request additional identity verification documents before processing any withdrawal, as a security and fraud prevention measure.

If you have any dispute regarding a transaction, you must contact the tpower support team within 30 days of the transaction date. tpower will investigate each complaint thoroughly and provide a response within a reasonable timeframe.

05 Bonuses, Promotions & Rewards

Tpower offers a variety of bonuses and promotions to members from time to time. All bonuses and promotions are subject to specific terms and conditions stated alongside each offer. General conditions relating to bonuses are as follows:

• Each bonus carries a wagering requirement that must be fulfilled before any withdrawal can be made from bonus funds.
• Bonuses may only be claimed once per offer, per account, per household, and per IP address unless otherwise stated.
• Tpower reserves the right to cancel or modify any bonus or promotion at any time without prior notice.
• If there is evidence of bonus system abuse, tpower reserves the right to withdraw the bonus and suspend the account in question.
• Bonuses cannot be transferred between accounts or directly converted into cash.
• Certain games may not be eligible to fulfill bonus wagering requirements; please review each promotion's details carefully.

The tpower VIP Programme offers exclusive privileges and rewards to active members. VIP tiers and associated rewards are subject to tpower's separate VIP policy, which may be updated from time to time at tpower's sole discretion.

06 Game Rules & Fairness

All games offered on the tpower platform use a Random Number Generator (RNG) that has been verified and certified by independent testing bodies. This ensures every game outcome is truly random and cannot be manipulated by any party, including tpower itself.

Players are responsible for understanding the rules of each game before participating. tpower is not liable for any losses arising from a player's failure to understand the game rules. In all disputes relating to game outcomes, tpower's server records are final and binding.

• Any attempt to modify, hack, or manipulate the game software is strictly prohibited.
• Using automation software, bots, or other third-party tools to play constitutes a serious violation of these terms.
• Collusion between players to exploit the platform or other players is strictly prohibited.
• Tpower reserves the right to void any bets or transactions suspected of involving fraud or manipulation.

07 Player Conduct & Responsible Use

All tpower members are expected to conduct themselves in a courteous and responsible manner while using the platform, especially in Live Casino games involving live dealers and other players. Unsportsmanlike behaviour, use of offensive language, or harassment of other players or staff will not be tolerated.

Tpower takes responsible gaming very seriously. We provide a range of tools to help players maintain control over their gaming activity:

• Deposit Limit – Set daily, weekly, or monthly limits on the amount you can deposit.
• Session Time Limit – Limit the duration of each gaming session.
• Loss Limit – Set a maximum loss amount within a defined period.
• Self-Break – Pause gaming activity for a set period of time.
• Self-Exclusion – Option to permanently close your account if needed.

If you or someone you know is experiencing gambling-related problems, we encourage you to seek help from a relevant support organisation. More information on this can be found on the Responsible Gaming us.

08 Privacy & Personal Data Protection

Tpower respects your privacy and is committed to protecting the personal data you share with us. The collection, use, and storage of your personal data is governed by tpower's Privacy Policy, which forms part of this overall agreement.

By using the tpower platform, you agree that tpower may collect and process your personal data for the following purposes:

• Identity verification and KYC process to ensure the security of all members.
• Processing financial transactions and managing accounts.
• Improving platform services and user experience.
• Account-related communications, promotions (with consent), and platform updates.
• Compliance with applicable legal and regulatory requirements.

Tpower will not sell or disclose your personal data to third parties for marketing purposes without your explicit consent. For more information, please refer to Privacy Policy tpower.

09 Account Suspension & Closure

Tpower reserves the right to suspend, restrict, or close any member account, whether temporarily or permanently, for the following reasons without prior notice:

• Violation of any terms in this document.
• Fraud, manipulation, or suspected illegal activity.
• Multiple account registrations by the same individual.
• Providing false information during registration or the KYC process.
• Use of unauthorized software or methods to gain an unfair advantage.
• Behaviour that disrupts or negatively impacts the experience of other users.
• Upon request by the relevant law enforcement agencies.

If your account is closed due to fraud or a breach of terms, tpower reserves the right to forfeit any remaining balance in that account. For voluntary account closures with no violations, any valid balance will be processed for withdrawal once all KYC requirements have been met.

10 Liability Limits & Disclaimers

The tpower platform is provided on an "as is" and "as available" basis. To the extent permitted by applicable law, tpower makes no warranties, express or implied, regarding the continuous availability, accuracy, or suitability of the platform for any particular purpose.

Tpower shall not be liable for any losses arising from:

• Platform disruption or unavailability due to maintenance, technical issues, or circumstances beyond tpower's control.
• Any financial losses incurred while playing on the platform.
• Unauthorized access to your account resulting from your own negligence in safeguarding your password.
• Actions or omissions of third-party service providers, including payment providers and game providers.
• Force majeure events including natural disasters, widespread technical disruptions, or government actions.

Tpower's liability to you under any circumstances is limited to the amount you have deposited into your account within the 30 days prior to the event giving rise to the claim.

11 Amendments to Terms and Conditions

Tpower reserves the right to modify, add, or amend any part of these Terms and Conditions at any time at tpower's sole discretion. Members will be notified of any material changes via registered email or a prominent notice on the platform at least 7 days before the changes take effect, except in emergency situations requiring immediate action.

It is your responsibility to review these Terms and Conditions periodically to ensure you are always aware of the latest version. Your continued use of the tpower platform after any amendments take effect will be deemed as your acceptance of the revised terms.

12 Governing Law & Contact Us

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which tpower is registered and operates. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through good-faith mutual consultation between both parties.

If you have any queries, complaints, or require further clarification regarding these Terms and Conditions, you may contact the tpower team via the customer support channels available on the platform 24 hours a day, 7 days a week. Our team is ready to assist you.

For data privacy matters, please refer to Privacy Policy tpower. For questions related to responsible gaming, visit the Responsible Gaming us.